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MetroLINK’s paratransit service is “curb-to-curb." However, passengers in need of additional assistance may contact MetroLINK regarding origin-to-destination service if necessary.
If a visitor can provide documentation of ADA complementary paratransit service from another area, MetroLINK will allow the visitor to ride its paratransit services. Additionally, if the visitor presents proof of disability (e.g. a letter from doctor or medical professional), MetroLINK will make the paratransit service available to the visitor. Visitors are able to ride MetroLINK’s paratransit service for up to twenty-one (21) days in a 365-day period. MetroLINK may request the visitor apply for eligibility in order to ride beyond this number of days.
For iOS Devices:After you first launch the app, you’ll see the App Dashboard. Tap “My Account”, “login” and “Register Today!” You can also create an account by tapping the “My Tickets” button, then “Register Today!”
For iOS Devices:Login to your account and click “My Account”. Under “Tickets”, click “Payment Methods: and tap the “Add A New Credit Card” button. The camera opens up and can automatically scan your credit card number. You also have the option to select “Enter Manually” and enter the card number yourself. Next enter your expiration date, CVV number and postal code. To finish entering in your credit card tap “Done”.
You can help by being ready to board with the correct fare when the bus arrives. On board, make way so others can get on or off. When you've reached your destination, exit through the rear door when possible.
To make yourself more visible, wear light-colored clothing or reflective strips, and carry a flashlight and/or cell phone during periods of dark. If you're able, it's helpful to the driver if you stand up, move or wave as the bus approaches.
If the driver did see you, but didn't stop to pick you up, it could have been because the bus was not in service. When you see signage on the front of the bus that says "Not in Service," that means the bus is likely coming to or from Metro's Maintenance Center and is not stopping to pick up passengers.
It's also possible that the driver accidentally missed your stop. If you believe this was the case, please let us know so we can try to prevent it from happening again.
Please keep in mind several items that Metro will use in determining a shelter location:
1) ADA Accessibility: All new Metro shelters must be placed in ADA-accessible locations, including sidwalks and curb cuts.
2) Property Ownership: Placement of a shelter is dependent upon the public or private property owner allowing Metro to place a bus shelter on their property.
3) Ridership and Surrounding Shelter Locations: In an effort to use our resources as efficiently as possible, Metro evaluates all shelter requests based on ridership at the suggested location and the proximity of existing shelters.