June 22, 2020
As we move into Phase 4 of the Restore Illinois reopening, we have introduced a few important updates to our operations.
What we’re doing to keep you safe
Terminals are disinfected throughout the day.
Interior bus touch points are disinfected often throughout the day.
- Each night, two cleaning teams tackle each bus with hospital-grade disinfectant and electrostatic disinfectant sprayers that utilize 800 ppm of disinfectant to disinfect each bus nightly.
- Starting July 6, you’ll begin to notice new clear driver panels installed on buses to help reduce the spread of COVID-19.
- When riding the bus, please take notice of the red line at the front of the bus. Please remain behind the red line while riding the bus to help reduce the spread of COVID-19 and ensure the safety of riders and drivers.
- Front door boarding will resume as driver panels are installed throughout the fleet.
Starting July 6, we will resume collecting fares in the form of cash, monthly passes or single-use tickets.
To minimize the risk of exposure to COVID-19, we will no longer accept punch passes. If you have a punch pass, you can exchange 1 new or partially used punch pass for 2 ticket books at the following times:
- July 1: Centre Station platform noon – 6 p.m.
- July 2: District Station platform 8 – 10 a.m. & 2 – 4 p.m.
- July 3: Centre Station platform 9 am – 2 p.m., East Pointe 1 – 4 p.m.
- July 5: Centre Station platform 11 a.m. – 3 p.m.
- July 6 - 17: at the Centre Station Rider Services counter.
Terminal locations reopening
Centre Station, District Station and East Pointe Station will reopen on July 6 with limited operating hours:
Monday-Friday: 8 – 6 p.m.
Saturday: 9 – 5 p.m.
Sunday: 10 – 4 p.m.
Benefit Access Program, Reduced Fare Program, and other Metro-issued cardholders will have until August 1st to renew expired cards at Centre Station.
Here’s what you can do to help us
You play a key role, too. Help your health and the health of those around you by abiding by the following guidelines. We’re asking all #MetroQC riders and staff to:
Wash your hands often
Avoid touching your face
Wear a face covering while on a bus or in a terminal
Avoid close contact
Stay home if you are sick
April 30, 2020 - Beginning May 1st, Governor Pritzker’s modified Stay at Home Order requires individuals to wear a face covering when in public places where they can’t maintain a six-foot social distance. This applies to individuals over the age of two who are medically able to tolerate a face covering. Individuals can visit www.cdc.gov/coronavirus for tips on how to make and care for cloth and no-sew face coverings.
April 21, 2020 - Metro will continue to suspend fares throughout the month of May, and all lobbies of passenger terminals will remain closed.
March 27, 2020 - To protect the health of our operators and passengers, Metro is temporarily boarding passengers using rear doors. Passengers who need the vehicle to be kneeled and/or to utilize the vehicle’s ramp may still board in the front of the bus.
March 20, 2020 - Pursuant to the Governor’s Executive Order to "Stay at Home" and in the interest of public health, we are closing Centre Station, District Station, and East Pointe to the general public until further notice. We are continuing to operate routes as scheduled at this time.
March 17, 2020 - In light of the rapidly developing public health situation with COVID‐19, the Quad Cities Transit Systems, the Rock Island County Metropolitan Mass Transit District (Metro), Davenport (CitiBus) and Bettendorf, IA are suspending fare collection on fixed route and paratransit buses until further notice. This move comes as a result of the CDC recommendations to practice social distancing. We recommend people avoid unnecessary travel and stay home when sick. We recognize that people still need to get to work, social services, and grocery stores. The elimination of paper tickets, transfers, and cash will eliminate additional contact between operators and passengers. This will also allow for parents to utilize fixed route to access school meal distribution sites while schools are not in session.
How My Service May be Affected
Riders should assume their routes are running in accordance with regular schedules unless otherwise noted below:
- Effective Monday, June 8, a Route 10 Express bus will resume service departing District Station at the :15 of every hour and will make connections with the Route 50 and Route 55 at East Pointe. The Route 10 headways will vary from 15 minutes to 30 minutes between District Station and East Pointe from 6:15 am to 6:00 pm. The updated schedule can be found here.
- Effective June 8, 2020 Metro will resume peak commuter service to Tyson Foods in Joslin, IL. The updated time schedules may be found here.
- Effective April 6, 2020, the supplemental Saturday evening Route 10 service, which runs from 6 pm - 11 pm, will be temporarily canceled until further notice.
- Route 50 and 55 are not currently entering the Genesis Illini Hospital in Silvis due to temporary tents that are located in the parking lot. Both routes will make pick-ups and drop-offs along Illini Drive during this time.
- The turnaround that the Route 30 typically uses at UnityPoint Hospital Rock Island is temporarily closed. Buses will enter off 17th Street and turn onto the access road in front of the emergency room, then exit on 24th Street. The 30 outbound from District Station will exit the hospital on 24th Street and will not provide coverage to 31st Avenue. The 30 inbound from CityLine Plaza WILL cover 31st Avenue, and will exit on 24th Street, turn left on 25th Avenue, and then turn right on 17th Street to regular route.
- Due to the Jumer’s Casino Rock Island closure, the Route 40 has temporarily suspended service to the Casino. The Route 40 will hold its Casino time point in the area of the Industrial Park, dependent on AM/PM routes.
- Our peak service routes serving Moline and Rock Island-Milan Schools will not operate until classes resume.
- Due to temporary class cancellations at Augustana College and the statewide restrictions in place at bars and restaurants, the late night Route 53 service has been temporarily suspended on Thursday-Saturday evenings.
How We Can Prevent the Spread of Illness
The CDC is recommending "social distancing" — that you maintain three feet of distance between yourself and other people to help prevent the spread of COVID-19. We do ask that you remain respectful to and of other people.
We continue to disinfect our vehicles and facilities daily. Just remember that these surfaces are only clean until someone touches them or coughs/sneezes nearby.
Preventing the spread of COVID-19 is a team effort, so please follow the recommendations of the Centers for Disease Control and Prevention (CDC):
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Stay home when you are sick.