COVID-19 Updates

February 1, 2021

On January 29, 2021, the Centers for Disease Control and Prevention (CDC) issued an Order that requires the wearing of face masks by travelers to prevent spread of COVID-19. The Transportation Security Administration (TSA) issued security directives in support of the CDC Order. 

Conveyance operators (aircraft, train, transit) such as MetroLINK must require all persons wear masks when boarding, disembarking, and for the duration of travel, with certain exemptions. This also includes transportation hubs, such as East Pointe, Centre Station, and District Station.

Refusal to wear a mask is a violation of federal law, and failure to comply may result in denial of boarding or removal.  Learn more here: https://www.tsa.gov/sites/default/files/sd-1582_84-21-01.pdf.

COVID-19 Safety Update - TSA Requires Face Coverings on Public Transit
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October 7, 2020

Metrolink is proud to announce that it has joined the American Public Transportation Association's "Heath and Safety Commitments Program", the public transportation industry’s overarching pledge to passengers that public transit systems are taking all the necessary measures to operate safely as the nation recovers from the COVID-19 pandemic.

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October 6, 2020

Public Transit and COVID-19 Pandemic: Global Research and Best Practices

This report is based on a comprehensive review of United States and global research regarding  COVID-19 transmission and public transit. Recent analyses, and a growing number of experts, have now concluded that public transit had little or no role in the spread of the disease.

APTA COVID Best Practices Cover Page

July 6, 2020 

Starting July 6, we will resume collecting fares in the form of cash, monthly passes or single-use tickets.

To minimize the risk of exposure to COVID-19, we will no longer accept punch passes. If you have a punch pass, you can exchange 1 new or partially used punch pass at Centre Station.

You may continue to purchase monthly passes and ticket books at our retail locations.  

Effective Monday, August 10, 2020, fares on Tyson commuter service will be reinstated. In an effort to reduce transactions amid COVID-19, Metro will no longer accept Tyson punch cards. Tyson ticket books are available for purchase ($20 value for 14 rides) at Centre Station or the Tyson facility in Joslin.

Terminal locations reopening

Centre Station, District Station and East Pointe Station will reopen on July 6 with limited operating hours:

Monday-Friday: 8 – 6 p.m.

Saturday: 9 – 5 p.m.

Sunday: 10 – 4 p.m.

ID Cards

Benefit Access Program, Reduced Fare Program, and other Metro-issued cardholders will have until August 1st to renew expired cards at Centre Station.

What we’re doing to keep you safe

Terminals are disinfected throughout the day.

 Interior bus touch points are disinfected often throughout the day.  

  • Each night, two cleaning teams tackle each bus with hospital-grade disinfectant and electrostatic disinfectant sprayers that utilize 800 ppm of disinfectant to disinfect each bus nightly.
  • Starting July 6, you’ll begin to notice new clear driver panels installed on buses to help reduce the spread of COVID-19.
  • When riding the bus, please take notice of the red line at the front of the bus. Please remain behind the red line while riding the bus to help reduce the spread of COVID-19 and ensure the safety of riders and drivers.
  • Front door boarding will resume as driver panels are installed throughout the fleet.

Learn more here: https://www.youtube.com/watch?v=q5wLcGBAfZI

 
 

How My Service May be Affected

Riders should assume their routes are running in accordance with regular schedules unless otherwise noted below: 

  • Rock Island-Milan Service routes & schedules for the Spring 2021 semester are now available. Please refer to www.metroqc.com/schools for the most updated information.
  • Effective Monday, June 8, a Route 10 Express bus will resume service departing District Station at the :15 of every hour and will make connections with the Route 50 and Route 55 at East Pointe. The Route 10 headways will vary from 15 minutes to 30 minutes between District Station and East Pointe from 6:15 am to 6:00 pm. The updated schedule can be found here.
  • Effective April 6, 2020, the supplemental Saturday evening Route 10 service, which runs from 6 pm - 11 pm, will be temporarily canceled until further notice.
  • Due to temporary class cancellations at Augustana College and the statewide capacity restrictions in place at bars and restaurants, the late night Route 53 service has been temporarily suspended on Thursday-Saturday evenings.

How We Can Prevent the Spread of Illness

The CDC is recommending "social distancing" — that you maintain three feet of distance between yourself and other people to help prevent the spread of COVID-19.  We do ask that you remain respectful to and of other people.

We continue to disinfect our vehicles and facilities daily.  Just remember that these surfaces are only clean until someone touches them or coughs/sneezes nearby.

Preventing the spread of COVID-19 is a team effort, so please follow the recommendations of the Centers for Disease Control and Prevention (CDC):

  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Stay home when you are sick.

Where To Get More Information

Transportation Security Administration

Center for Disease Control and Prevention

Illinois Department of Public Health 

Rock Island County Health Department

Rock Island-Milan Schools Information

Moline Schools Information